Return Policy
Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return policy below.
Return Window
You have 30 days from the date of delivery to request a return.
Eligibility
- Items must be unused and in their original condition
- Items must be in the original packaging
- Proof of purchase is required
Non-Returnable Items
- Items that have been installed or used
- Items damaged due to misuse or improper installation
- Electrical components that have been opened
How to Initiate a Return
- Contact us at oestreichpatrick@gmail.com with your order number and reason for return
- We will review your request and provide return instructions within 2 business days
- Ship the item back using a trackable shipping method
- Once we receive and inspect the item, we will process your refund
Refunds
Refunds will be processed within 5-7 business days after we receive the returned item. Refunds will be issued to the original payment method.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at oestreichpatrick@gmail.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.
For any questions, please don't hesitate to reach out to us at oestreichpatrick@gmail.com.